Return Policy

Our hope is that you are completely satisfied with the items you purchase from us. In the event you experience any issues with an item, please reach out to us at tarah@dialedingardeningsupply.com as soon as possible so we can assist you.

Unfortunately, the following items cannot be returned under any circumstances: Soils and growing media, liquids, nutrients, trimming machines, lamps & bulbs, grow tents, trays, harvest tools, discontinued items, and closeout sale items. However, you can check with the manufacturer about their warranty, if applicable.

You may return most unopened items within 7 days of purchase for a refund. If you wish to start a return, please email us first to obtain authorization for the return and to receive specific instructions on how to return the item to us. If you return an item without prior authorization from us, we will return to sender. If you used local curbside pickup or local delivery, you may schedule a time to return the item in person. If you ordered online and your item was shipped to you, you must ship the item back to us by following our specific instructions.These instructions will be provided to you in an “Authorized Return” email.

Unopened Return Items

Unopened products can be returned within 7 days of delivery to the customer. A refund will be issued (less shipping, 3% credit card processing fee, and 20% restocking fee) once the product is received at the designated warehouse and inspected. Shipping fees are non-refundable. Discounts based on quantity will be applied against any refunds, if the retained quantity falls below the minimum purchase required for the discount.

Return Requirements:

• Products must be free of scratches, dents or cosmetic defects and must not have been used.
• Products must be in new, resalable condition, and in the original, undamaged manufacturer’s packaging inside of a plain brown shipping box.
• Return must include all informational brochures, installation guides, cords & accessories.
• Original shipping fees are not refunded except due to a shipping error, shipping damage or manufacturer defect.
• All sales are final on Discontinued and Closeout items, there will be no returns or exchanges on these products.
• We require that all shipments be inspected immediately upon delivery. Damages and discrepancies must be reported to tarah@dialedingardeningsupply.com within 48 hours of receipt.

DIaled In Gardening Supply LLC reserves the right to refuse a return for any item not in like-new condition. Returns will be refused if the manufacturer’s packaging is damaged or missing. The products and packaging must be protected with a plain brown shipping box.

Customers are responsible for restocking fees (20%), return shipping costs and the freight costs associated with sending the item(s) back to our warehouse in the same condition the shipment was delivered. Please purchase insurance for your return package with the carrier of your choice. Dialedingardeningsupply.com is not responsible for damaged, lost, or stolen return items.

Online Return Instructions

1. To obtain authorization to return an item, email tarah@dialedingardeningsupply.com with your full name, order number, and description of the item you wish to return.
2. Merchandise must be in its original packaging and placed in a shipping box to prevent any damage to the original packaging.
3. Remove and/or cover any existing shipping labels, stickers, or other identifying marks on the shipping box from previous shipments. Use a black marker to cover any existing labels or bar codes.
4. You must address the return package to the warehouse address we provide in your “Authorized Return” email.
5. Refunds are issued within 7-10 business days on most successful returns.

Defective Products
In the case a product is defective within 30 days of receiving the order, we will exchange the product for a new one, issue a credit, or issue a refund after we receive and inspect the product. Please immediately contact us by phone or email if you discover one of our products is not working properly.

Warranty Claims
In the case a product purchased at Dialedingardeningsupply.com falls outside of the 30 day defective return period, but within the manufacturer's warranty period, please reach out to the manufacturer. Warranty claims are subject to the manufacturer's terms. You may receive a refund, replacement or repair at the manufacturer's discretion. If you need assistance with this process, please reach out to us.

Once an order has physically shipped, partially or complete, it is considered fulfilled and will require a return subject to shipping and restocking fees, if applicable. If you wish to cancel your order, please contact Dialed In Gardening Supply LLC via email or by phone as soon as possible. Your order is not considered canceled until you have been notified verbally, or by email, that we were successful in canceling the shipment from leaving our warehouse. All canceled orders are subject to a 3% credit card processing fee deducted from the refund.